Privacy Policy

Effective Date: 03-04-2025

Thank you for using SAP ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application ("App") that provides counseling and admission services to colleges. By accessing or using the App, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you use the App:

• Personal Information: When you register for an account or submit an application, we may collect information such as your name, email address, phone number, and other details relevant to the college application process.
• Payment Information: To process your application and service fee of Rs. 100, we collect payment-related information such as transaction ID, payment amount, and payment method. We do not store sensitive payment information like credit card numbers.
• Usage Data: We may collect data about how you use the App, such as the pages you visit, features you interact with, and other diagnostic data to improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Your Application: Your personal and payment information is used to process your college application, and to provide counseling and admission services.
• Customer Support: We may use your contact details to communicate with you regarding your application status or to respond to your queries.
• App Improvement: To improve the functionality and user experience of the App, we analyze usage data to understand how users interact with the app.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information, including using encryption and other security measures to safeguard your data from unauthorized access. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with the following:

• Service Providers: We may share your information with trusted third-party vendors who assist us in processing payments, providing customer support, or improving the App’s features. These third parties are required to maintain the confidentiality of your data and are prohibited from using your data for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Access and Update Information: You have the right to access, correct, or update your personal information at any time by logging into your account.
Data Deletion: You may request the deletion of your personal information by contacting us at idwmpvtltd@gmail.com. Please note that deleting your account may result in the loss of access to some services.
Opt-Out of Marketing Communications: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those emails.

7. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a revised "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

• Students Access Point
• Email: idwmpvtltd@gmail.com
• Phone Number: +91 9774837504
• Business Address: Santirbazar, Tripura, 799144